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Terms and conditions of use

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Terms Of Sale

This page tells you the terms and conditions on which we supply any of the products listed on our website FoodFromCyprus.com to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products you agree to be bound by these terms and conditions.

1 INFORMATION ABOUT US

Our address is 7 Katalanos Street, Ayios Andreas, Nicosia 1100, Cyprus.

2 HOW THE CONTRACT IS FORMED

2.1 After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit card, debit card or PayPal account at the time of checkout.

2.2 All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.

3 LINKS

3.1 We provide links to the websites of other companies. We are not responsible for the products or the service provided by third party companies (this disclaimer does not affect your statutory rights against that third party).

4 CONSUMER RIGHTS

4.1 If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products, but not the cost of shipping them to you, in accordance with our refunds policy (set out in clause 8 below).

4.2 To cancel a contract, you must inform us in writing or by sending an email to admin@FoodFromCyprus.com You must return the Product(s) to us as soon as possible at the address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).

4.3 Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.4 Except where a Product is defective, you may not cancel a contract for the supply of any of the following:

(a) Products produced or altered to your own specification;

(b) Perishable goods, including fresh foods or plants;

(c) DVDs or CDs where you have broken the seal;

(d) Magazines.

5 AVAILABILITY AND DELIVERY

5.1 We aim to dispatch your order within 72 hours of receipt and it should be with you within 7 to 15 working days of dispatch (Most European destinations 5 to 7 working days, non-European countries 7 to 15 working days approximately). Weekends and Bank holidays are not classed as working days. Because we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter. Delivery times may be longer for certain products.

5.2 Where a product is out of stock we will offer you a refund or, where you have agreed, provide a substitute product.

5.3 All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.

5.4 If purchasing chilled items, these will be delivered separately. You will be supplied with an estimated delivery date, and subsequently a tracking number which will enable you to access accurate details of the delivery progress and status of your parcel online. You agree that either yourself or another person will be in to accept delivery of chilled items, and that FoodFromCyprus.com cannot be held responsible for chilled goods that spoil as a result of nobody being available to take delivery of the goods.

5.5 If purchasing chilled items and a parcel should arrive damaged, the driver will give you a document reporting the damage and may ask to stay and witness you open the box to check the contents. In this scenario, you must report it to FoodFromCyprus.com immediately and send FoodFromCyprus.com a copy of the papers. If the driver does not provide you with this document detailing the damage, any damaged box should be refused at the door.

6 RISK AND TITLE

6.1 The Products will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7 PRICE AND PAYMENT

7.1 Prices exclude delivery costs, which will be added to the total amount due before you place your order. You are given the option of correcting any errors before you confirm your order to us.

7.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

7.3 If we have made a pricing error by displaying a lower price than the correct price, we will either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection. If the pricing error is unmistakeable, we are under no obligation to provide the Product to you at the incorrect (lower) price.

7.4 If we have incorrectly displayed a higher price, we will confirm the correct price to you in the Dispatch Confirmation and refund the difference to your card.

7.5 We will charge your credit card, debit card or PayPal account at the time of checkout.

7.6 All payments shall be made in pounds sterling, Euro or Dollars. Please note that FoodFromCyprus.com cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorization of your credit/debit card.

8 OUR REFUNDS POLICY

8.1 When you return a Product to us:

(a) because you have cancelled the contract between us within the seven-day cooling-off period (see clause 4 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the date of receipt of the returned Product. In this case, we will refund the price of the Product in full, but not the cost of sending the Product to you. You will also be responsible for the cost of returning the Product to us;

(b) because the Product is defective, we will examine the returned Product to determine whether it is defective or not and in the case that it is defective we will replace it or provide a refund for the price of the Product in full, but not the cost of sending the Product to you. You will also be responsible for the cost of returning the Product to us. Our decision as to whether a Product is defective or not will be final;

8.2 When breakages occur during delivery, we require photographic evidence from you to demonstrate that the Product is indeed broken. If we are satisfied that the Product has been broken, and that the damage has been caused in transit, we will refund the price of the product in full, but not the cost of sending the Product to you. You will also be responsible for the cost of returning the Product to us.

8.3 We will usually refund any money to the card used to pay for your purchase.

9 OUR LIABILITY

9.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

9.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

9.3 We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

9.4 This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987;

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10 IMPORT DUTY AND CUSTOMS

10.1 If you order Products from our site for delivery outside Cyprus, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

10.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

11 WRITTEN COMMUNICATIONS

11.1 Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12 NOTICES

12.1 All notices given by you to us must be given to FoodFromCyprus.com at admin@FoodFromCyprus.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.

13 TRANSFER OF RIGHTS AND OBLIGATIONS

13.1 You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

13.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

14 EVENTS OUTSIDE OUR CONTROL

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks;

(f) The acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

15 WAIVER

15.1 If we fail to insist upon strict performance of any of your obligations under this agreement, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

16 SEVERABILITY

16.1 If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17 ENTIRE AGREEMENT

17.1 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

18 OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1 We may revise and amend these terms and conditions from time to time.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.

19 LAW AND JURISDICTION

19.1 Contracts for the purchase of Products through our site will be governed by Cypriot law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Cyprus.

Privacy Policy

You can access our home page and browse our site without disclosing personal information. However, by submitting Personal Data to us you accept that we may process your Personal Data in accordance with FoodFromCyprus.com Privacy Policy.

1 YOUR DATA

1.1 We may collect the following types of data from you:

- Name

- Address

- Email address

- Telephone Number

- Your order history

1.2 Your payment details are not stored by us and are submitted directly to our third-party payment providers via a 128-bit encrypted connection.

1.3 You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.

1.4 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

1.5 Third party vendors, including Google, show adverts for FoodFromCyprus.com on the internet. These vendors may use cookies to serve ads based on a user's prior visits to FoodFromCyprus.com. Users can opt out of Google's use of cookies by visiting the Google advertising opt-out page.

2 OUR DETAILS

2.1 Our details are:

FoodFromCyprus.com

7 Katalanos Street

Ayios Andreas

Nicosia 1100

Cyprus

email: admin@FoodFromCyprus.com

3 OUR USE OF YOUR DATA

3.1 FoodFromCyprus.com is committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act 1998 (the "Act") very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.

3.2 Any Personal Data (which includes your name, address and any other details you provide to us which concern you as an individual) that we collect via the web site shall be collected and processed in accordance with the Act and we shall only use it for:

(a) collecting and processing your order; or

(b) providing other marketing information which we think you may find of interest; or

(c) undertaking product or customer research and development.

3.3 We will give you the opportunity to opt out of receiving marketing information from us at the time we collect your information. You may unsubscribe from our marketing list at any time by clicking on the link within any emails we send you.

3.4 In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.

3.5 We undertake not to provide your Personal Data to third parties save in accordance with this policy.

3.6 We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction or accidental loss.

3.7 Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorized access.

4 YOUR RIGHTS

4.1 You may ask us whether we are storing personal information about you by emailing us at admin@FoodFromCyprus.com and if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.

4.2 While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.

4.3 We reserve the right to make changes to this Privacy Policy at any time. Changes will be set out here so that you always know how we will use the Personal Data that you give us, and to whom we might disclose it.

4.4 If you have any inquiry or concern about our privacy policy or the way in which we are handling personal data please contact admin@FoodFromCyprus.com

Website Terms of Use

These terms and conditions apply to your general use of this website www.FoodFromCyprus.com and any e-mail correspondence between us and you. Your use of the website indicates your acceptance of these terms, which are issued by FoodFromCyprus.com. If you do not agree with any of these terms and conditions, you do not have permission to continue using the website and should leave it immediately. The use of your data is governed by our Privacy Policy. Your purchase of products from this website is governed by our Sale Terms.

1 YOUR USE OF THIS WEBSITE

1.1 You must not use this website inappropriately or in contravention of any laws. In particular you agree not to distribute, upload or publish any material or files that might:

(a) be considered defamatory, inaccurate, threatening, offensive, indecent or calculated to incite hatred;

(b) constitute a breach of confidence, infringe copyright or any other intellectual property right, privacy or any other right of a third party; or

(c) contain viruses or other harmful features, programs or devices.

1.2 You are responsible for the accuracy of any information you submit to the website.

1.3 Any information you provide to us is in accordance with the terms of our Privacy Policy.

2 PASSWORDS

2.1 You agree to keep any password used on this website confidential. You agree that we will not be responsible for any activity on this site resulting from a third party gaining access to your password.

3 INTELLECTUAL PROPERTY

3.1 All web site design, text, photography, graphics and their selection and arrangement, unless otherwise indicated, are Copyright © 2013 FoodFromCyprus.com, all rights reserved.

3.2 Trade marks used on this web site are the property of their respective owners. These trade marks are protected by law and you may not use these trademarks.

3.3 You are not permitted to use any of our copyrighted material or trade marks in any way. If you do so without our written consent we will have a right of action against you in law for copyright and/or trade mark infringement and you must remove such material with immediate effect.

3.4 You are not permitted to modify the content of this website in any way.

4 LINKS

4.1 Any links from this website to other sites are provided solely for your convenience. We are not responsible for the direct or indirect consequences of you linking to any other web site. We are not responsible for and have no control over the content of any external sites, and the provision of a link is not an endorsement of any other site or its contents.

4.2 You may only create a link to this website on the basis that you link to the homepage and on the condition that you do not imply that we are endorsing any products or services other than our own, that you do not misrepresent your relationship with us or present any false information, you do not use any trade marks displayed on the Website without their owners' express written permission, and your website does not contain material which is distasteful, offensive or infringes any rights of any person.

5 ALTERATIONS

5.1 We may alter this site and these terms, conditions and disclaimers at any time.

6 DISCLAIMER

6.1 We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to:

(a) the operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website;

(b) the availability of this website. Access to this Website may be interrupted, restricted or delayed for any reason and at any time (for example, to enable changes to be made);

(c) the compatibility or performance of this website with (or its effect on) your computer equipment;

(d) this website being free from errors, defects, viruses or other harmful features, programs or devices;

(e) the accuracy, completeness, suitability, timeliness or fitness for any particular purpose of any content on this website or accessed through a link on this website.

7 LIMITATION OF LIABILITY

7.1 We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage or any loss of income, profits, anticipated savings, goodwill or data whether arising in tort, contract, operation of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by our Sale Terms.

7.2 If any of these terms and conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the terms and conditions shall not be affected.

8 GOVERNING LAW

8.1 These terms and this disclaimer and any claim based on use of information from this web site shall be governed by the laws of Cyprus and you agree to submit to the non-exclusive jurisdiction of the Courts of Cyprus.

9 PURCHASE OF ALCOHOL

9.1 Alcoholic drinks can be purchased on this website. By agreeing to these terms and conditions, you confirm that if purchasing alcohol you are of at least the minimum legal age required by your Country to purchase and consume alcohol.

Reward Points Scheme Terms

1 REGISTRATION

1.1 You must be a registered user of FoodFromCyprus.com and logged into the website in order to earn and spend reward points.

1.2 When you register, we will use your personal information in accordance with our Privacy Policy.

1.3 Your rewards point account is personal to you, and we are not able to transfer points between accounts.

2 COLLECTING POINTS

2.1 Each time you buy a product from the site using your log-in details you will automatically be credited with points depending on the value of your purchase.

2.2 You will be rewarded with 1 point for every whole £1 you spend, after deducting shipping charges.

2.3 Regular promotions will give you opportunities to earn additional points. Details of these will be given in our email newsletter or on the website.

2.4 You can view your current balance by logging in to the website and clicking 'My Account'.

3 SPENDING POINTS

3.1 At the payment stage you are given the option of redeeming your points against that purchase. If you prefer, you can save your points for future use.

3.2 Each 50 points is worth £1 off your purchase. Where the price of the products is more than your total points value, you must redeem all of your points in one transaction and pay the balance in the normal way. Where the total price of the products is less than your total points value and you choose to spend points, you must redeem points up to the price of the products.

3.3 Points cannot be used to pay for shipping charges.

4 RETURNS AND SUBSTITUTES

4.1 If you return a product for any reason, we may deduct the points rewarded on that purchase from your account (where we provide a replacement, you will be credited with the usual number of points for that replacement).

4.2 If we offer a refund on a returned product which was partly or wholly purchased using points, we may provide the applicable proportion of the refund by re-crediting points to your account, rather than in cash.

5 ADDITIONAL TERMS

5.1 Points do not have any expiry date but are lost if we withdraw the scheme or if your account is closed. We may close your account if no points have been collected or spent for a continuous period of at least 12 months. We may also close your account if you breach any of these terms.

5.2 If we suspect fraud or improper use of the scheme, we may take any action we consider appropriate, including cancelling an account or withdrawing points previously credited.

5.3 We may amend these terms. We will let you know of any changes by placing a notice on the website.

5.4 We will not exchange points for cash.

5.5 Where you suffer loss as a result of our breach of these terms, our only liability will be to credit to you any points which have been wrongly deducted or which should have been credited.

5.6 These terms are governed by Cypriot law. These terms will take precedence in the event of any inconsistency between them and any other material or communication we provide.

6 RECOMMEND FRIENDS SCHEME

6.1 A discount of up to 15% may be accrued by recommending new customers to FoodFromCyprus.com. The discount increases in steps of 5%, 10% up to a maximum of 15% based on the number of new customers that are recommended.

6.2 New customers that are recommended under this scheme must subsequently purchase from FoodFromCyprus.com using a credit/debit card or PayPal, for the discounts to be applied to the recommending account holder.

6.3 FoodFromCyprus.com reserves the right to delete the account of any registered customer who abuses the recommended friends scheme. Any outstanding reward points balance may be forfeited in this case.