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Food From Cyprus online shop Frequently Asked Questions

FAQs

Where is Food From Cyprus based?

Food From Cyprus is based in Nicosia, the capital of Cyprus. Cyprus is a beautiful island in the Eastern Mediterranean sea, at the South Eastern tip of Europe, with Asia and the Middle East to the East and Africa to the South. We ship the best of Cypriot and Greek food and drink internationally to every corner of the world. Find Food From Cyprus on Google+

 

How can I pay for my order?

We accept payments via PayPal*.

You can also use your credit card Visa / Delta / Electron, MasterCard / Eurocard, Maestro or American Express to pay through PayPal (you do not need to create a PayPal account to pay with your credit card).

In addition to credit cards you can use debit cards or bank cards to pay through PayPal. PayPal accepts all debit cards that have the Visa or MasterCard logo.

If you prefer to pay via bank transfer please contact us by either filling in our Food From Cyprus Contact Form or emailing us Food From Cyprus Email Address to enable us to email you our bank account details.

* For Russian customers: Russian PayPal accounts are automatically set to make payments in Rubles and this may cause your payment to fail. It is necessary to tick the request to be billed in the currency of the seller for your payment to be successful. It is also necessary to call PayPal to ask them to allow payments in foreign currency from your PayPal account.

* For customers who cannot pay via PayPal: PayPal do not operate in certain countries. We also accept payments via Bank Transfer either in € in our bank account in Cyprus or in £ in our bank account in the UK. If you are unable to pay us via PayPal please contact us for our bank account details to enable you to pay via bank transfer.

 

Are my credit card details safe on the Food From Cyprus online shop?

Your credit or debit card details are fully secure. In addition to SSL encryption on our online shop we use PayPal to process your payments which is a 100% secure online payments processing gateway.

Food From Cyprus neither sees nor stores your credit or debit card details.

 

Can I pay in my own currency for my order?

Food From Cyprus accepts all major currencies that are acceptable to PayPal. The base currency of our online shop is the British Pound £. If you prefer to pay in a different currency you can select your currency from the pull down menu at the top left of our website.

In more detail the following currencies are accepted: British Pound £, United States Dollar US$, Australian Dollar AU$, Canadian Dollar CA$, Czech Koruna Kč, Euro €, Forint Ft, Japanese Yen ¥, Danish Krona kr, Norwegian Krone NOK, Russian Rubble RUB, Israeli Shekel ₪, Swiss Frank CHF, Zloty zł.

 

How do you ship my order?

Food From Cyprus ships your order via the Cyprus Post International Parcel Service. We carefully and securely pack your order to ensure that the products reach you in a perfect condition. Fragile goods are clearly marked.

For more details please read Food From Cyprus International Delivery

 

How long will it take for my order to arrive?

Food From Cyprus does not hold any stocks. After we receive your order and payment we source the goods from our suppliers to ensure both quality and freshness. This process takes a maximum of three working days. After shipment your order should be delivered to you within 5 – 7 working days for most European destinations and 7 – 15 working days for most non-European countries. Weekends and bank holidays are not classed as working days. Longer delivery times are possible during peak periods such as Christmas, Easter, etc.

For more details please click on Food From Cyprus International Delivery

 

What countries does Food From Cyprus ship to?

We ship internationally to all countries around the world!

To date we have shipped orders to:

Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Mali, Malta, Mauritius, Mexico, Moldova, the Netherlands, New Zealand, Norway, Oman, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, UAE, UK, USA, Vietnam.

 

Do I need to create an account in order to buy some products on Food From Cyprus?

No. You do not need to create an account to place an order. You have the option to check out as a guest. We would still need your postal address (your PayPal registered address) to enable us to ship your order to you.

For a step by step guide on how to place an order with us please visit Food From Cyprus How to order

 

How can I log in to my account if I have forgotten my password?

If you have forgotten your login password click on ‘Log in’ at the top right of our website. This will bring you to the login page. In the box ‘Already registered?’ click on ‘Forgot your password?’. On the ‘Forgot your password?’ page fill in the email address with which you originally registered on Food From Cyprus and click ‘Validate’. You will receive an automated email with a new password to enable you to login. After you login to your account you can change the password to a password of your choice.

If you have also forgotten the email address with which you registered on Food From Cyprus please contact us via our Food From Cyprus Contact Form and we will help you to login to your account with us.

 

How can I track my order online?

As soon as you place and pay for your order you will receive an automated email advising you on the status of your order. You will receive a new email after we post your order to you with the status of your order as ‘Shipped’. At this point you can login to your account on Food From Cyprus, click on 'History and details of my orders' then on your particular order and then click on the tracking number (the order reference number at the top of our automated email is not your order's tracking number).

For more details please read Food From Cyprus International Delivery

 

Is there a minimum or a maximum order size?

Food From Cyprus does not impose any restrictions on order size. The shipping cost is calculated as a function of weight. The larger (and heavier) your order is the more cost-effective shipping becomes.

 

How do I earn reward points when shopping on Food From Cyprus?

Food From Cyprus offers reward points which you can redeem against your purchases from us. You can collect reward points in two ways, simply by buying products from us and also by referring new customers to us. To access our referral program login to your account with Food From Cyprus, click on the ‘Referral program’ link and read the simple instructions there on how to refer your friends and family to us. You will earn £5.00 for every paying customer you refer to Food From Cyprus!

 

What should I do if the products I have received are damaged?

We take every care possible to pack your products carefully and securely. Fragile products are clearly marked as ‘Fragile’ on the box. If your order arrives heavily damaged please refuse acceptance and do not sign the delivery receipt. The Post Office, who caused the damage, are obliged to return a heavily damaged order to us, we will claim compensation from Cyprus Post, after the parcel arrives back in Cyprus and we will then compensate you in full. If there is only minor damage or a small part of the order has been damaged please let us know as soon as possible to arrange to compensate you for the damage.

The compensation can be in the form of either a money refund or re-execution of your order, whichever you prefer.

 

What is your return policy?

Food From Cyprus accepts returns. For full details on our returns policy please read the Food From Cyprus Terms and conditions of use and scroll down to clause 8 ‘Our refunds policy’.

 

How do you ensure the confidentiality of my personal information?


Food From Cyprus uses an SSL Certificate to offer secure communications by encrypting all data to and from the site. We receive your payment via PayPal hence Food From Cyprus neither sees nor stores your credit card data. We do not share your data such as your name, address, email address, etc. with any third parties. We use this data only for processing and shipping your order to you. Food From Cyprus occasionally uses your email address to send to you newsletters and offers on our online shop. You have the option to unsubscribe from these communications at any point in time.

For more details please go to Food From Cyprus Terms and conditions of use and scroll down to our ‘Privacy policy’.

 

How can I contact Food From Cyprus?

You can contact us via email in two ways by either filling in our Food From Cyprus Contact Form or emailing us Food From Cyprus Email Address. We aim to reply to you within 24 hours.

Alternatively you can call or fax us on 00357 22816011

 

Will I have to pay import duties or any other charges?

Cyprus is a full member of the European Union hence no import duties should be levied on your order if you are based in the EU. If you live in a country outside the EU we would recommend checking with your local customs authorities before placing your order to verify whether any charges are payable and also whether any special import permits are necessary for certain products (for example in the case of alcoholic drinks).

From our experience most countries around the world will not charge anything but it is advisable to check before placing your order as customs rules and regulations can vary from country to country.

 

What can I do if I cannot find a Cypriot or Greek product that I want on Food From Cyprus?

We are here to help! Many customers have contacted us from abroad looking for specialty products that are not listed on Food From Cyprus. Please let us know what you are looking for and we will do our best to source it for you.

Send us your requirements by either filling in our Food From Cyprus Contact Form or emailing us Food From Cyprus Email Address.